Last updated: 9 July 2026

We want you and your pet to be completely happy with your Wobblefox Pets order. If you're not satisfied, we're here to help.

Returns

• You have 30 days from the date of delivery to request a return
• Items must be unused, in their original condition, and in original packaging
• To start a return, please contact us at info@wobblefox.co.uk with your order number and reason for return

Refunds

• Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5-10 business days
• Original shipping costs are non-refundable unless the item was faulty or incorrectly sent

Exchanges

If you'd like to exchange an item, please contact us and we'll do our best to help. Exchanges are subject to stock availability.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Items that have been used or opened (for hygiene reasons)
• Personalised or custom-made items
• Items marked as final sale

Contact Us

Questions about your return? Email us at info@wobblefox.co.uk with your order number and we'll get back to you as soon as possible.