Frequently Asked Questions
Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.
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Can't find what you're looking for?
If you're looking for a particular product that isn't currently listed in our store, get in touch and we'll do our best to source it for you! Drop us an email at info@wobblefox.co.uk and let us know what you're after — we love helping pets get exactly what they need.
What payment methods do you accept?
We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.
How can I track my order?
Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.
Are your products safe for pets?
Yes! We carefully select all products with pet safety in mind. Our toys and accessories are made from non-toxic, pet-friendly materials. If you have any concerns about a specific product, feel free to contact us at wobblefox@yahoo.com and we'll be happy to help.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details on eligibility and delivery timeframes.
Didn't find what you were looking for? Feel free to contact us at any time.